Your personal data belongs to you. This Privacy Policy explains exactly what information koi99 collects, how it is used, who it is shared with, and how you can exercise your rights as a data subject at any time.
Last Updated: January 2026These six principles summarize koi99's approach to data privacy. They are not a substitute for reading the complete policy below, but they reflect the commitments that guide every data-handling decision we make.
Every data transmission between your browser and the koi99 platform is protected by industry-standard 256-bit SSL encryption. This applies to your login credentials, account details, KYC documents, and all payment information.
koi99 does not sell, rent, or lease your personal information to any third party for marketing purposes — under any circumstances. Your data is used solely to operate and improve your koi99 experience and to fulfill our regulatory compliance obligations.
We collect only the information that is necessary to provide our services, verify your identity, and process your transactions. koi99 does not collect data that serves no legitimate operational or compliance purpose.
Where koi99 engages third-party service providers — such as payment processors (BCA, BRI, OVO, DANA) and game studios (Pragmatic Play, Evolution Gaming) — those partners receive only the minimum data required to deliver their service and are contractually prohibited from using it for any other purpose.
You have the right to access, correct, restrict, or request deletion of your personal data at any time by contacting the koi99 support team. Requests are processed within 30 calendar days. Certain data may be retained for legal and compliance reasons even after account closure.
Whenever koi99 makes a material change to this Privacy Policy, registered members are notified via the email address on their account before the change takes effect. The "Last Updated" date at the top of this page always reflects the most recent revision.
This Privacy Policy applies to all services provided by koi99 through the website koi99.vip and any associated mobile-optimized interfaces (collectively, "the Platform"). It governs the collection, use, storage, and disclosure of personal data relating to individuals who visit, register on, or otherwise interact with the koi99 Platform, including members who deposit funds, place bets, play casino games, or contact our support team.
koi99 is the data controller for the personal information you provide when using the Platform. As data controller, koi99 determines the purposes and means by which your personal data is processed and is responsible for ensuring that processing is carried out in accordance with this Privacy Policy and applicable data protection principles.
This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference. By creating an account or otherwise using the koi99 Platform, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.
koi99 collects personal data from you in three principal ways: information you provide to us directly, information we collect automatically through your use of the Platform, and information we receive from third parties such as payment processors and identity verification partners. The categories of personal data we collect are described in the table below.
| Category | Data Items | Source |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, username, password (hashed), country of residence, preferred currency (IDR). | Provided by you at sign-up. |
| Identity & KYC Documents | Government-issued photo ID (KTP, passport, SIM), date of birth confirmation, proof of address, selfie photograph. | Provided by you during KYC verification. |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI, OCBC NISP), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history, transaction amounts in IDR. | Provided by you; confirmed by payment processors. |
| Gaming Activity | Game session logs, bet history, win/loss records, bonus usage, wagering progression, game preferences. | Generated automatically through Platform use. |
| Technical Data | IP address, device type and OS, browser type and version, screen resolution, session timestamps, referring URL, geolocation (city/region level). | Collected automatically via cookies and server logs. |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions, and any other communications you send to koi99. | Provided by you when contacting support. |
| Responsible Gaming Data | Self-imposed deposit limits, loss limits, session reminders, cooling-off period records, and any self-exclusion requests. | Provided by you via the account dashboard. |
koi99 does not collect any special categories of sensitive personal data (such as biometric data, health information, political opinions, or religious beliefs) unless this is strictly required to satisfy a legal obligation and only with your explicit consent.
koi99 uses your personal data for the following purposes. Each purpose is tied to a specific legal basis, detailed in Section 4 below.
koi99 processes your personal data on the following legal bases, consistent with internationally recognized data protection principles:
The koi99 Platform uses cookies and similar tracking technologies to deliver a functional, personalized, and secure user experience. A cookie is a small text file stored on your device by your browser when you visit a website. koi99 uses the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account preferences, and protect against cross-site request forgery (CSRF). These are essential for the Platform to function. | No — disabling these will break core Platform functionality. |
| Performance & Analytics | Collect anonymized data on how members navigate the Platform — pages visited, time on page, error reports — to help koi99 improve the user experience. | Yes — via your browser settings or cookie preference center. |
| Functional | Remember your language preference, preferred payment method, and game lobby layout to personalize your experience on subsequent visits. | Yes — disabling these may reduce personalization. |
| Marketing & Targeting | Deliver relevant promotional content and track the effectiveness of koi99's marketing campaigns. Only placed with your prior consent. | Yes — withdraw consent via account settings. |
You can control cookie settings at any time through your browser's privacy settings. Disabling strictly necessary cookies will affect your ability to log in and use the Platform. For detailed guidance on managing cookies in your browser, please consult your browser provider's help documentation.
koi99 does not sell or rent your personal data to third parties. We may share your data with the following categories of trusted partners and only to the extent necessary for the specified purpose:
koi99 is an internationally operated online gaming platform. As a result, your personal data may be transferred to and processed in countries outside the Republic of Indonesia, including the jurisdiction in which koi99 holds its operating license and the locations where our technology infrastructure partners maintain their data centers.
Where personal data is transferred internationally, koi99 takes appropriate safeguards to ensure that your data receives a level of protection equivalent to that afforded under internationally recognized data protection standards. These safeguards include entering into data processing agreements with contractual clauses that require receiving parties to protect your data to the same standard as koi99 does under this Privacy Policy.
By using the koi99 Platform, you acknowledge and consent to the international transfer of your personal data as described in this section.
koi99 retains your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Registration Data | For the duration of your active membership plus 5 years following account closure, in compliance with AML record-keeping obligations. |
| KYC / Identity Documents | 5 years from the date of verification or from the date of account closure, whichever is later. |
| Financial Transaction Records | 5 years from the date of each transaction, consistent with applicable financial reporting requirements. |
| Gaming Activity Logs | 3 years from the date of each session, used for dispute resolution, fraud investigation, and responsible gaming monitoring. |
| Support Communications | 2 years from the date of the last communication in each support ticket or chat thread. |
| Marketing Preference Data | Until you withdraw consent or close your account, whichever occurs first. |
| Technical / Log Data | Up to 12 months from collection, after which it is aggregated and anonymized for analytics purposes. |
When personal data is no longer required for any legitimate purpose, koi99 will securely delete or anonymize it in accordance with industry-standard data destruction practices.
koi99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
As a data subject, you have the following rights with respect to your personal data held by koi99. To exercise any of these rights, please contact our support team at [email protected]. koi99 will respond to all verified data subject requests within 30 calendar days.
You have the right to request a copy of the personal data koi99 holds about you, along with information about how it is processed.
You have the right to request correction of inaccurate or incomplete personal data. You may also update basic account information directly within your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to koi99's legal retention obligations.
You have the right to request that koi99 restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
Where processing is based on your consent or contractual necessity, you may request your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON).
You have the right to object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. koi99 will cease such processing unless compelling legitimate grounds override your interests.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
If you believe koi99 has not handled your personal data appropriately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
The koi99 Platform is strictly intended for adults aged 21 and above. koi99 does not knowingly collect personal data from individuals under the age of 21. Registration by minors is prohibited and constitutes a breach of the Terms & Conditions.
If koi99 discovers or has reason to believe that a registered member is under 21 years of age, the relevant account will be immediately suspended, all pending withdrawals will be placed on hold, and any winnings accumulated during the period of underage access may be forfeited pending further review. Any funds deposited by an underage member will be returned to the source payment method after the investigation is complete.
The koi99 Platform does not include outbound links to third-party websites for general browsing purposes. Where references to third-party service providers (such as payment processors or game studios) appear in this Privacy Policy or elsewhere on the Platform, those references are informational only. koi99 is not responsible for the privacy practices or content of any third-party services, and this Privacy Policy does not govern the collection or processing of data by those third parties. We encourage you to review the privacy policies of any third-party service provider before sharing personal information with them.
koi99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the services we offer. Where changes are material — meaning they significantly affect how we use your personal data or the rights available to you — we will notify you via the email address registered to your koi99 account at least 7 days before the change takes effect.
Non-material changes, such as typographical corrections or minor structural clarifications that do not alter the substance of any section, may be made without prior notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the koi99 Platform after a Privacy Policy update constitutes acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way koi99 processes your personal data, please contact our Data & Privacy support team through any of the following channels:
When submitting a data subject rights request by email, please include your registered email address and a brief description of your request. koi99 may ask you to verify your identity before processing the request to ensure the security of your personal data.
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